Process Improvement and CRM System Design Consultation (Phase I)

PT. Dayamitra Telekomunikasi
December 2019

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Process Improvement and CRM System Design Consultation (Phase I)
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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

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General manager coaching by Ahmad Zulkarnain
Location: PT. Pertamina Indonesia

Challenge

Mitratel needed to implement a CRM (Customer Relationship Management) system to increase its long-term growth and profitability through a better understanding of client and customer habits.

Aside from this, Mitratel also wanted to validate and review their BI System e-procurement (BISpro) system, IT tools, and relevant databases to ensure the 100% accuracy of data in accordance with the deadline and service level agreements (SLA) presented in the contract.

Solution

For Mitratel, RPS proposed Competitive Intelligence (CI) services, improved business processes, the addition of a CRM function, and Change Management (CM) so that Mitratel’s business processes would run more smoothly, therefore allowing the company to better analyze customer behavior.

Result

Our agile project method was further sharpened to speed up delivery service. We hosted a workshop with our clients to ensure that they took an active role in developing their solutions. This also allowed them to test that the CRM was successfully able to operate on a day-to-day basis.

Phase 1 was successfully completed in 7 months. Our Competitive Intelligence (CI) journey surveyed 600 people in 9 Indonesian cities.

We have delivered a Business Process Improvement (BPI) material that includes pain points + problem maps, root couse analyses, and improvement recommendations.

RPS and Mitratel have entered Phase 2 of this project.

CRM implementation and Change Management (CM) is ongoing.

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With hundreds of thousands of users filling in our forms each year, organisations of all sizes count on Snapforms to meet their needs. We take this very seriously and have developed a comprehensive set of practices and technologies to help ensure the reliability, security and protection of our systems and your data.

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Customer
Successful stories

With hundreds of thousands of users filling in our forms each year, organisations of all sizes count on Snapforms to meet their needs. We take this very seriously and have developed a comprehensive set of practices and technologies to help ensure the reliability, security and protection of our systems and your data.

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This section will talk a bit about this company, it will introduce the audien that we trusted by a trusted company

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